Privacy Policy

1. Introduction

Cartwright Collective (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information when you use our website and enter our giveaway, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect personal information you provide directly to us, which may include:

• Your name, email address, phone number and postal address;
• Your date of birth and state of residence, to confirm eligibility;
• Account credentials and entry history;
• Payment details, processed securely by our payment provider (we do not store full card numbers);
• Technical data such as IP address, device and browser information.

3. How We Use Your Information

We use your personal information to administer the giveaway and process entries, verify eligibility, process payments, contact you about your entries and any win, provide customer support, meet our legal and permit obligations, and — where you have consented — send you marketing communications.

4. Disclosure to Third Parties

We may disclose your information to service providers who help us operate the promotion (such as payment processors, email and hosting providers), to regulators and permit authorities as required by law, and to publicly announce winners as required under applicable permits. We do not sell your personal information.

5. Payment Information

Payments are handled by our third-party payment provider. Your card details are transmitted directly to that provider over an encrypted connection and are not stored on our servers. Their handling of your information is governed by their own privacy policy.

6. Cookies & Analytics

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though disabling them may affect site functionality.

We use the Meta Pixel and Meta Conversions API to measure our advertising. When you visit the site or buy an entry, we share information such as the pages you view, your purchase and a scrambled (hashed) version of your email address and phone number with Meta Platforms, so we can see which ads work and show ads to people likely to be interested. Meta's use of this information is covered by its own privacy policy. You can manage ad preferences in your Facebook or Instagram settings.

We use Google Analytics, through Google Tag Manager, to see how the site is used: which pages and packages people look at, and how far they get through checkout. We don't send Google your name, contact details or what you paid. You can opt out of Google Analytics on any website with Google's browser add-on.

7. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy and to meet our legal, accounting and permit record-keeping obligations, after which it is securely deleted or de-identified. If you ask us to delete your details, we remove them from your account, orders and support requests, but your name, email and postcode stay in the record of each draw you were entered in, which our trade promotion permits require us to keep.

9. Your Rights

You may request access to, or correction of, the personal information we hold about you, and you may withdraw consent to marketing at any time using the unsubscribe link or by contacting us. If you have a privacy concern or complaint, contact us and we will respond within a reasonable time. You may also contact the Office of the Australian Information Commissioner (OAIC).

10. Overseas Disclosure

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in line with the Australian Privacy Principles.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page, with the “last updated” date revised accordingly.

12. Contact Us

For any privacy questions or requests, contact us at hello@cartwrightco.com.au.