1. DOMESTIC ORDERS
Shipped from South Australia via Australia Post with flat rate shipping outlined below;
Standard Post (2-5 business days) $9.95 AUD – FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $170
Express Post (1-3 business days) $12.95 AUD
1.1 RETURNS
Please see our Refund Policy for all information regarding returns.
2. INTERNATIONAL ORDERS
Shipped from South Australia via Australia Post with flat rate shipping outlined below;
NEW ZEALAND
Standard International – $19.09 AUD
Express International – $33.63 AUD
UNITED KINGDOM
Standard International – $35.33 AUD
Express International – $51.04 AUD
UNITED STATES of AMERICA
Standard International – $30.55 AUD
Express International – $45.82 AUD
SOUTH AFRICA
Standard International – $41.01 AUD
Express International – $56.44 AUD
Once your item has left Australia it will hit the hands of the postal service of your country. Please Track the parcel with your origin parcel service once parcel arrives in your country. (please allow an extra 3-7 business days for international orders)
2.1 RETURNS
International orders are non-refundable and all sales are final. By placing an order on our website, all international customers agree to these terms.
3. HANDLING TIME
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
4. CONFIRMATION & TRACKING
You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Alternatively, to track your parcel via Australia Post, click here.
5. DAMAGES
Cartwright Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
6. CONTACT US
If you have any questions about this Shipping Policy, you can contact us:
● By visiting the CONTACT US page on our website.
● By sending us an email: hello@cartwrightco.com.au
If you don’t see your country here, sorry!! This means we don’t currently ship to your country..but don’t worry, we’re constantly adding new international delivery locations, so keep an eye out for your country.
